# 2019/09/11: DevOpsDays Portland 1b

by Gene Kim on

#devopsdays

2019/09/11: DevOpsDays Portland

  • @eudamon: RT @dparzych: How to describe being on-call is similar to being in emergency medicine. "Hours of boredom punctuated by moments of sheer terror." @ThaiWoodHere #DevOpsDays
  • @dparzych: @ThaiWoodHere IT is the only industry where we say 'You're really good at a tangential subject like JavaScript. Welcome to emergency response: here's a pager, good luck." @ThaiWoodHere #DevOpsDays
  • @Heronymus: "Oh, you know javascript? Great, here's a pager and millions of dollars of infrastructure. I'm sure everything will be fine." -- @ThaiWoodHere #devopsdays
  • @randomfrequency: “Software is the only industry where we find people good at one thing and then hand them responsibility for millions of dollars of infrastructure” #devopsdays
  • @randomfrequency: RT @binford2k: Firefighters don't ever wonder if they'll be paged today. They practice effective response for when they do. #devopsdays@ThaiWoodHerehttps://t.co/8Fu8siDheG
  • @dparzych: @ThaiWoodHere Physiological response to an alert whether it is mission-critical, life-or-death, or no big-deal can be the same. Don't let people demean your response. @ThaiWoodHere #DevOpsDays
  • @dparzych: @ThaiWoodHere Physiological response to an alert whether it is mission-critical, life-or-death, or no big-deal can be the same. Don't let people demean your response. @ThaiWoodHere #DevOpsDays

  • @ThaiWoodHere "Being in a casino, I heard a certain sound that sounded JUST LIKE my physical pager on my belt. When I heard it, I froze, reaching for my pager for a minute. Physical response is hardwired"

  • Physiological response to an alert whether it is mission-critical, life-or-death, or no big-deal can be the same. Don't let people demean your response. @ThaiWoodHere #DevOpsDays

  • @ThaiWoodHere "The feeling when, during an incident, you look at a Grafana dashboard, and you think: that's not right.." (expecting a spike, or level line... but it's not there)

  • @ThaiWoodHere: "I am restarting the service" "You restarting the service" "Yes."

  • @RealGeneKim: #devopsdays @ThaiWoodHere: Closed loop communinications:

"I am restarting the service" "You restarting the service" "Yes."

vs

"I'm restarting service." "Wait, which service?" https://t.co/lXvSh5WzBI

  • Awesome talk!!! @ThaiWoodHere
  • Amazing transcribing / close-captioning here at DevOpsDaysPDX. Who is doing it and where? Marveling at how they're keeping up!

Up: @andyfleener: "here's you pager; good luck, have fun!"

  • @RealGeneKim: #devopsdays # Up: @andyfleener: "here's you pager; good luck, have fun!" https://t.co/XbpZ3cbZmg
  • @dparzych: @andyfleener There is no substitution for expertise. Expertise is the only way to have a sustainable on-call rotation.@andyfleener #devopsdays
  • @andyfleener
  • @dparzych: @andyfleener Establish systems that capture and share learning. @andyfleener #devopsdays
  • @RealGeneKim: #devopsdays @andyfleener https://t.co/DYI5tSQvd2
  • @Heronymus: ON CALL SHOULD BE COMPENSATED.

-- @andyfleener speaks truth! #devopsdays
- @Heronymus: ON CALL SHOULD BE COMPENSATED.

-- @andyfleener speaks truth! #devopsdays
- @DevOpsDaysPDX: Shoutout to @alicegoldfuss and her On-Call Handbook from @andyfleener #devopsdays https://t.co/2oopMpREbp

  • @andyfleener: "I'm an Allspawn. Of course, that means, I follow @allspaw."
  • @Heronymus: RT @qkate: My favorite part about this (which I very much agree with) is that by imposing a visible cost to the business for on-call, the business will be incentivized to only alert on things that are really important (= worth paying for), thereby reducing alert volume and fatigue. https://t.co/J0gURCfiSN

  • Thanks again to @alicegoldfuss to keeping #devopsdayspdx rolling with flair, competence, and expertise! (And maybe someday, I'll be Level 40 like my wife @notoriousMVK!) (Maybe, I needed comma. Gotta ask @rainbowkenz. :)

  • @thelongshanx moving #devopsdaysPDX into open spaces!

  • @RealGeneKim: #devopsdays @thelongshanx moving #devopsdaysPDX into open spaces! https://t.co/hBLxENXGpX

TODO

  • clear out photo upon successful tweet