Up: Dr. Christina Maslach, Professor Emerita of Psychology and the Healthy Workplaces Center at the University of California, Berkeley.
Maslach: Her research focuses on burnout and job stress, as well as the positive antithesis of burnout, work engagement, as a better framework for developing interventions.
@DOES_USA: Sharing about job burnout drawing from a wide range of experience in industries of all kinds @CMaslach#DOES18https://t.co/9Ut6vdkphQ
Maslach: “we observed that IT workers for Swedish health system: technology workers were found to have high incidents of depression to workplace
Maslach: “On streets of Stockholm, I would get asked by random people: ‘are you that burnout researcher?’ They’d tell me that they didn’t Want to go back to that job. Our research shows that burnout and engagement: workplace matters.”
@CMaslach: “We see more destructive competition: toxic workplaces where you can’t say I’m tired, I don’t know, I’m depressed; reward systems that motivate wrong behaviors
@CMaslach: “I’m the daughter of an engineer who worked on NASA; we’d hear ‘burnout’ all the time, like booster rockets, ball bearings; absence of oil.
@CMaslach: “Book: Dying For A Paycheck: How Modern Management Harms Employee Health and Company Performance” by Dr. Jeffrey Pfeffer, Stanford University
@jspieg67: --- Solid talk on burnout in IT at #DOES18 It is the silent problem in the industry. Not talked about but very real. #DOES18 thank you for the conversation on this critical topic. https://t.co/Zy95azW24p
@DOES_USA: Burnout job conditions do nothing to enhance productivity @CMaslach @UCBerkeley #DOES18https://t.co/TKxnUNoJrK
@CMaslach: “Six areas of burnout: workload, control, reward, community, fairness, values”
@CMaslach: “job/person mismatch: demand overload, lack of control, insufficient reward, breakdown of community, absence of fairness, value conflicts”
@michaelswinslow: --- Thanks @CMaslach for talking about #burnout. I am always keeping a close eye on friends watching for burnout. I hope friends are keeping an eye on me too! #DOES18https://t.co/2ztEBpNFUt
@Ben_Grinnell: Changes to the social dynamics of work @CMaslach#does18#burnout - concerning trends https://t.co/kPL7sMwTmt
@cornazano: Formulation as mismatches can help us identify how to address issues. Greater mismatch increases risk of burnout. #DOES18
@CMaslach: “...erosion of the soul...”
@DOES_USA: Cynicism will lead to people doing the bare minimum in the workplace #DOES18 with @CMaslachhttps://t.co/fOr5YF6s18
@RealGeneKim: RT @DOES_USA: Cynicism will lead to people doing the bare minimum in the workplace #DOES18 with @CMaslachhttps://t.co/jUUJRzhwzK
@cornazano: Burnout is a stress phenomenon; it is a prolonged response to chronic situational stressors. #DOES18
@STFUImTweetn0o: RT @DOESUSA: Burnout = warning ⚠️ to toxic work environment #DOES18
@alastairs: RT @nicolefv: Burnout is like a canary in the coal mine... it warns you of a toxic work environment.
Don’t make the person better or more resilient.
MAKE THE WORKPLACE BETTER.
- @DOES_USA: --- If burnout is the canary in the coal mine and you have a toxicity problem you don’t try to make the canary more resilient ... #DOES18@CMaslachhttps://t.co/rEB5a2Ju7t
- @wickett: --- If you have people that have burnout, it is a canary in the coal mine, showing your workplace is toxic.
The answer can’t just be, make the canary more resilient, the answer is treat the toxic workplace.
@DOESUSA: .@mikkersten shares his story of seeing the disconnect between the technology and the value stream #DOES18https://t.co/tMzWVHzfYR
@mik_kersten: “At Nationwide, Development was only 2.5% of time in the value stream; Nokia could have had 20x the developers, and they still wouldn’t be able to get what needed to get done done.” (Wow.)
@cornazano: --- Technology diffusion model across technological revolutions shows a common pattern, with a turning point from an installation period to a deployment period. We're at this turning point now; the question becomes how do our organizations survive it? #DOES18
@ITRevBooks: Survive the ‘turning point’ from tech transformation @mikkersten @DOESUSA #does18
@DOESUSA: RT @Tasktop: “The measurement of the success of the Nokia transformation was based on proxy metrics.” - @mikkersten #DOES18
@Tasktop: --- In revolutions, there is an installation period and there is a deployment period. Those who make it to deployment have made it past the turning point. #DOES18@mik_kersten
@DOESUSA: RT @BenGrinnell: Project management and cost centres are the wrong model if you want to be a software innovator @mik_kersten#DOES18
@RobertElves: RT @dominicad: "Once we had flow metrics, we discovered our flow efficiency was just 2.5%." This got necessary convos going w/ biz folks. Kevin Fisher @nicolebryan#DOES18