2018/10/22: DevOps Enterprise Summit 1b

by Gene Kim on

#does18

Up: Dr. Christina Maslach, Professor Emerita of Psychology and the Healthy Workplaces Center at the University of California, Berkeley.

  • Maslach: Her research focuses on burnout and job stress, as well as the positive antithesis of burnout, work engagement, as a better framework for developing interventions.
  • @DOES_USA: Sharing about job burnout drawing from a wide range of experience in industries of all kinds @CMaslach #DOES18 https://t.co/9Ut6vdkphQ
  • Maslach: “we observed that IT workers for Swedish health system: technology workers were found to have high incidents of depression to workplace
  • Maslach: “On streets of Stockholm, I would get asked by random people: ‘are you that burnout researcher?’ They’d tell me that they didn’t Want to go back to that job. Our research shows that burnout and engagement: workplace matters.”
  • @CMaslach: “We see more destructive competition: toxic workplaces where you can’t say I’m tired, I don’t know, I’m depressed; reward systems that motivate wrong behaviors
  • @CMaslach: “I’m the daughter of an engineer who worked on NASA; we’d hear ‘burnout’ all the time, like booster rockets, ball bearings; absence of oil.
  • @CMaslach: “
  • @chawklady: The amazing @CMaslach talking about burnout at #DOES18 https://t.co/ginFMJ74TD
  • @CMaslach: “
  • @DOES_USA: An abrasive environment without a key resource - ⁦@CMaslach⁩ talking about burnout live now at #does18@UCBerkeleyhttps://t.co/2ACxy1T3AB
  • @cornazano: "Short-term 'start-up' self-sacrifice is now a long term model." :( #DOES18
  • @jpaulreed: --- Broader changes in social trends that (negatively) impact our socio-technical technology systems, via @CMaslach.

DOES18 https://t.co/3HUn37hvD0

  • @jpaulreed: --- Broader changes in social trends that (negatively) impact our socio-technical technology systems, via @CMaslach.

DOES18 https://t.co/3HUn37hvD0

  • @LowGravDevOps: #DOES18 - is your IT a burnout shop? https://t.co/aXK9bvWcHr
  • @LowGravDevOps: #DOES18 - is your IT a burnout shop? https://t.co/aXK9bvWcHr
  • @CMaslach: “Book: Dying For A Paycheck: How Modern Management Harms Employee Health and Company Performance” by Dr. Jeffrey Pfeffer, Stanford University
  • @jspieg67: --- Solid talk on burnout in IT at #DOES18 It is the silent problem in the industry. Not talked about but very real. #DOES18 thank you for the conversation on this critical topic. https://t.co/Zy95azW24p
  • @CMaslach: “
  • @DOES_USA: Burnout job conditions do nothing to enhance productivity ⁦@CMaslach⁩ ⁦@UCBerkeley#DOES18 https://t.co/TKxnUNoJrK
  • @CMaslach: “Six areas of burnout: workload, control, reward, community, fairness, values”
  • @CMaslach: “job/person mismatch: demand overload, lack of control, insufficient reward, breakdown of community, absence of fairness, value conflicts”
  • @michaelswinslow: --- Thanks @CMaslach for talking about #burnout. I am always keeping a close eye on friends watching for burnout. I hope friends are keeping an eye on me too! #DOES18 https://t.co/2ztEBpNFUt
  • @Ben_Grinnell: Changes to the social dynamics of work @CMaslach #does18 #burnout - concerning trends https://t.co/kPL7sMwTmt
  • @cornazano: Formulation as mismatches can help us identify how to address issues. Greater mismatch increases risk of burnout. #DOES18
  • @CMaslach: “...erosion of the soul...”
  • @DOES_USA: Cynicism will lead to people doing the bare minimum in the workplace #DOES18 with @CMaslach https://t.co/fOr5YF6s18
  • @RealGeneKim: RT @DOES_USA: Cynicism will lead to people doing the bare minimum in the workplace #DOES18 with @CMaslach https://t.co/jUUJRzhwzK
  • @cornazano: Burnout is a stress phenomenon; it is a prolonged response to chronic situational stressors. #DOES18
  • @CMaslach: “
  • @STFUImTweetn0o: RT @DOESUSA: Burnout = warning ⚠️ to toxic work environment #DOES18
  • @alastairs: RT @nicolefv: Burnout is like a canary in the coal mine... it warns you of a toxic work environment.

Don’t make the person better or more resilient.

MAKE THE WORKPLACE BETTER.

@CMaslach #DOES18
- @DOES_USA: --- If burnout is the canary in the coal mine and you have a toxicity problem you don’t try to make the canary more resilient ... #DOES18 @CMaslach https://t.co/rEB5a2Ju7t
- @wickett: --- If you have people that have burnout, it is a canary in the coal mine, showing your workplace is toxic.

The answer can’t just be, make the canary more resilient, the answer is treat the toxic workplace.

DOES18 https://t.co/wWtpejpTgt

  • @ChDeBoeck: Funny but extremely sad because often we do focus on the canary #DOES18 thnx @CMaslach https://t.co/OF1Ub7qH0m

  • My thanks to @botchagalupe and @joschcorman for introducing Dr. @CMaslach’s work to me! I genuinely believe that her work can help us bring a better way into being.

Up: Dr. Mik Kersten:

  • @SandraChrust: @mikkersten @DOESUSA Riveting talk! #DOES18 https://t.co/lpqO6AbKlx
  • @ITRevBooks: RT @nicolefv: Y’all @mik_kersten is up now at #DOES18 — why Products are better than Projects
  • @Tasktop: “Fragmented value streams kill personal productivity” - @mik_kersten #DOES18
  • @chawklady: #bringyourlawyertoatechconference @TopoPal @annebradley #DOES18 https://t.co/yRFN3EA96k
  • @DOESUSA: .@mikkersten shares his story of seeing the disconnect between the technology and the value stream #DOES18 https://t.co/tMzWVHzfYR
  • @mik_kersten: “At Nationwide, Development was only 2.5% of time in the value stream; Nokia could have had 20x the developers, and they still wouldn’t be able to get what needed to get done done.” (Wow.)
  • @cornazano: --- Technology diffusion model across technological revolutions shows a common pattern, with a turning point from an installation period to a deployment period. We're at this turning point now; the question becomes how do our organizations survive it? #DOES18
  • @ITRevBooks: Survive the ‘turning point’ from tech transformation @mikkersten @DOESUSA #does18
  • @DOESUSA: RT @Tasktop: “The measurement of the success of the Nokia transformation was based on proxy metrics.” - @mikkersten #DOES18
  • @Tasktop: --- In revolutions, there is an installation period and there is a deployment period. Those who make it to deployment have made it past the turning point. #DOES18 @mik_kersten
  • @DOESUSA: RT @BenGrinnell: Project management and cost centres are the wrong model if you want to be a software innovator @mik_kersten #DOES18
  • @RobertElves: RT @dominicad: "Once we had flow metrics, we discovered our flow efficiency was just 2.5%." This got necessary convos going w/ biz folks. Kevin Fisher @nicolebryan #DOES18
  • @agiletoolkit: The era of creative distruction is back again #DOES18 https://t.co/2Pr90cPeny
  • @JonHall: --- This one might up your street, @TechPsychSoc... Dr. @mikkersten highlighting management techniques over the history of industry. #DOES18 https://t.co/9fGfyg9xmR
  • @ITRevBooks: RT @Tasktop: “We’re using management techniques from two ages ago. How did these companies make it past the turning point?” @mik_kersten #DOES18 #ProjectToProduct
  • @DOESUSA: A few things #enterprise #IT can learn from car production... ⁦@mikkersten⁩ ⁦@Tasktop#DOES18 https://t.co/ZVLoeplz6Q
  • @DOESUSA: A Death Spiral happens when defect work surpasses feature work ☠️💀🌪⁦@mikkersten⁩ ⁦@Tasktop#DOES18 https://t.co/rCkrK1bG9w
  • @DOESUSA: RT @Tasktop: “The goal of the Flow Franework is to provide a common language between technologists and business leaders to deliver business value.” @mikkersten #DOES18 #ProjectToProduct
  • @smdistefano: RT @DOESUSA: A Death Spiral happens when defect work surpasses feature work ☠️💀🌪⁦@mikkersten⁩ ⁦@Tasktop#DOES18 https://t.co/rCkrK1bG9w