2017/10/04: Tasktop 1c

by Gene Kim on

#Tasktop

2017/10/04: Tasktop 1c

  • Up: Rob Elves, Sr Director of Product, Tasktop
  • @chadieboy: Rob Elves from @Tasktop #tasktopconnect https://t.co/7M9n6EiQnv
  • Elves: “in early days, we used Bugzilla for everything... even as an HR tool... a bad idea, by the way. Don’t do that.”
  • @RealGeneKim: #Tasktop: Elves: Tasktop stack, early days vs now: “don’t give hammer to artist & expect them to do great work” https://t.co/jBh40Bz7em
  • @Tasktop: Next up is co-founder @RobertElves on building #DevOps into the business. #tasktopconnect https://t.co/BVpqpAUFJx
  • @Tasktop: Next up is co-founder @RobertElves on building #DevOps into the business. #tasktopconnect https://t.co/BVpqpAUFJx
  • @RobertElves: “Scenario 1: sales -> product: TargetProcess: emails & Salesforce going to TargetState”
  • @RobertElves: “Scenario 2: JIRA can’t handle scale of our backlog; product mgrs switched to TargetProcess”
  • @RealGeneKim: #Tasktop @RobertElves: “Scenario 2: JIRA can’t handle scale of our backlog; product mgrs switched to TargetProcess;… https://t.co/nurkJ6D1Ub
  • @RobertElves: “Scenario 3: JIRA to git commits; each commit gets mapped to open JIRA issue”
  • Ha. Just learned that @RobertElves wrote the TargetProcess <> JIRA integration himself b/c wasn’t high enough in backlog
  • ...it’s so great to be able to solve problems, and be less reliant on our vendor... even if you’re the vendor. :) @RobertElves @mik_kersten
  • @wesleycoelho: Tasktop partner @targetprocess featured on main stage at #TasktopConnect by @Tasktop co-founder @RobertElves https://t.co/qzAR0m5nGb

Up: Carmen DeArdo, DevOps Technology Leader, Nationwide @carmendeardo

  • @carmendeardo: “During Hurricane Harvey, biz got call from helpdesk: we’ll be deluged w/claims, can you make it easier for custs to get help? Reduced 40% for users for submit claims; like customers could only submit claims for only one auto at a time; deployed that evening, and available online that evening
  • what an amazing story!!!
  • @carmendeardo: the result was that we could help our members during a very troublesome time
  • @carmendeardo: food bank story: applesauce and cans: that will always be bottleneck, putting those into boxes
  • @carmendeardo: “if someone plans for 6 months of stabilization, well, I guess we’re going to spend 6 months stabilizing...” how quickly can we get to certified releasable state
  • @carmendeardo: In urbancode, you can see what apps, what defects, what features: none of that was entered into Urbancode; it was all put in from the systems of record
  • @carmendeardo: We’ve seen cases where item was marked done, and waited 80 days before it was rolled into production. Probably was waiting for a different team to get their part done.
  • @RealGeneKim: #Tasktop @carmendeardo Example of value stream improvement program: feature toggle, better VCS, API, 12 factor app,… https://t.co/CVifYxLxF3
  • @carmendeardo: “Within 1 month, we had over 1000 engrs using RocketChat (open source chat); immed, we had compliance breathing down our necks
  • @carmendeardo: “Leadership was great; got compliance off our back; has transformed how our engr teams work; everything put in chat: tools
  • @carmendeardo: “anything that has an SLA should be a target for automation/self-service: like promising XYZ within 40 days”
  • @RealGeneKim: #Tasktop @carmendeardo recommended books https://t.co/c4OICUXJnJ

TODO

  • ARGH! Lost all my data!!! From browser switching to new page!!!
  • look in logs: 2:17pm ET: hit Set Hashtag after 2 hour break; how did session actually get re-established
  • hey: why isn’t this graphic rendered in Tweetbox?? - @RealGeneKim: #Tasktop @RobertElves: “Scenario 2: JIRA can’t handle scale of our backlog; product mgrs switched to TargetProcess;… https://t.co/nurkJ6D1Ub