2017/09/28 DevOpsDays Detroit Day 2

by Gene Kim on


2017/09/28 DevOpsDays Detroit Day 2

Up: the awesome Mike Rother, author of Toyota Kata

  • Rother: “what are the unseen managerial routines and thinking that lie behind Toyota’s success with continuous improvement/adaptation
  • Rother: “.when you’re excited, interested, innovating, working iteratively. then that phase passes & work becomes a drag again...”
  • Rother: “Toyota had 60 consecutive years of profitability, very unusual. Drove lots of research into how they sustained innovation/greatness
  • Rother: “We knew sustained greatness/entrepreneur spirit was in their management system; but that’s very system that’s very hard to see
  • Rother: “We met with Toyota execs, especially the leadership team at Canadian Lexus plant
  • Rother: “Our research spanned 2004-2009, trying to decode the leadership routines that greatness, so others can replicate their outcomes
  • Rother: “Consultants could make money b/c they knew that certain Andon lights were blue,
  • Rother: “Our learning: Scientific Thinking, can be traced to Ohio;
  • @RealGeneKim: RT @ChrisShort: Mike Rother bringing kata to Detroit #DevOps #devopsdays https://t.co/oembbU00DZ
  • Rother: “Interestingly, we were allowed to look at any Toyota artifacts; but not allowed to watch managers work...
  • Rother: “Goal of kata: as Amin yesterday said, get routines put into System 1, automatic behaviors
  • Rother: “The deliberate stating of hypotheses is System 2 thinking; but we need to ensure that System 1 doesn’t take over
  • Rother: “Scientific Thinking + Techniques of Deliberate Practice = skills that can be learned by everyone” (Pioneered by Dr. Anders Ericsson)
  • Rother: “let’s not talk about the solution b/c we don’t know; instead, let’s talk about the first experiment we can do
  • Rother: the experiment showing that the brain fills in the line for you
  • Rother: “Again, the problem is that the brain is filling in the blanks, jumping to conclusions w/feelings of certainty; System 1 in brain
  • Rother: “Example: driving car in parking lot: why? Because entire brain is figuring out location of brakes/accelerator
  • @botchagalupe: RT @bsnugent: Funny and fascinating keynote from Mike Rother on Toyota Kata, cognitive constraints mitigated by scientific thinking #devops
  • Rother: “The countermeasure: routine of intentional coordination between stating what we think will happen, what actually happens, adjust and act
  • Rother: “If there’s one behavior to copy from Toyota, it’s scientific thinking; effective means for navigating thru unpredictable territory towards goals
  • @RealGeneKim: #devopsdays Rother: “Scientific thinking is likely the most effective means for navigating thru unpredictable territory towards goals
  • Rother: “Now my daughter sends me memes about how making mistakes is okay”
  • Rother: “What is next # in seq? 2, 4, 6, 8, 10, 12, ___.” “Answer is 2. It’s a repeating sequence
  • @RealGeneKim: RT @ChrisShort: Why does this remind of Office Space's Jumping to Conclusions game? #devops #DevOpsDays https://t.co/RHDTws5a0J
  • Rother: “Best answer to many questions: ‘let’s try it and see’; (often more acceptable than ‘I don’t know’”
  • @botchagalupe: RT @RealGeneKim: #devopsdays Rother: “Best answer to many questions: ‘let’s try it and see’; (often more acceptable than ‘I don’t know’”
  • @ChrisShort: RT @botchagalupe: At Toyota they ask you to stop pretending you know... #devopsdays #MIkeRother
  • Rother: “Job of the leader: ‘okay, I agree that we don’t know. Show me how we will safely and quickly go and find out.
  • Rother: “Bruce Wexler at Yale
  • Rother: “Techniques of Deliberate Practice
  • Rother: “Exercise: cross your arms in front of you; good... Now cross your arms the opposite way.” (Every laughs as we struggle to do it)
  • Rother: “Brain is only 2% of our body by mass; but consumes 20% of energy” (Reason why System 2 is used so sparingly)
  • @botchagalupe: RT @RealGeneKim: #devopsdays Rother: “Exercise: cross your arms in front of u good... Now cross ur arms opposite way” (Every laughs as we s…
  • @RealGeneKim: RT @ChrisShort: Confirmation bias confirmed by folding my arms the opposite way. Your behavior will affect your mindset and vice ve…
  • Rother: “I’ve started BMX biking at 50... I have ended up in the hospital...” (wow)
  • Great question from audience: “Will you forget how to cross your arms the other way?” (Actually, in case of backwards bike, yes!!!)
  • For amazing example of someone forgetting how to learn a normal bike, watch this amazing 8 min video; one of most amazing videos https://ed.ted.com/featured/bf2mRAfC
  • @ChrisShort: RT @botchagalupe: #devopsdays #MIkeRother https://t.co/mXoJh9Ld0c
  • @botchagalupe: Limbic vs Neocortex from Simon Sinek #devopsdays #MIkeRother https://t.co/uH9FpNF9mT
  • Haha! Rother: “Reporter once asked famous 89 yo cello player, ‘why do you still practice 3 hr/day?’ ‘I think I’m getting better’
  • Rother: “Netherlands Transportation Authority: ‘please open door with right hand’ (to break habits, incr likelihood of checking for bikes
  • Rother: “showing video from BJ Fogg behavior model: transition from fear to helpful: http://www.behaviormodel.org/
  • @botchagalupe: Forget big change, start with a tiny habit: BJ Fogg at TEDxFremont https://t.co/NKOf37xdlK #devopsdays
  • Rother: “mentioning Power of Habit by Charles Duhig; likely that we’re more complicated than he depicts, but useful”
  • Rother: “for 25 yrs, I made career of copying Toyota, b/c of unparalleled access to them; now I’ve stopped asking ‘what would Toyota do?’
  • Rother: “I’m not part of Lean and consulting world; they need to know 20 min practice
  • Rother: “It’s possible that kaizen workshops/blitzes took off b/c of Japanese consultants travel schedules” (whoa)
  • Rother: “Drop of ink is worth a pound of memory” (writing down expected outcomes is very difficult at first)
  • @RealGeneKim: #devopsdays Rother: Toyota Kata has a sticker now! https://t.co/OHjTJWq63R

Up: Archie Cowan: A Tour of the JSTOR Micro Services Data Pipeline (@archiecowan)

  • @archiecowan:


Up: Barbara Bouldin: One Woman's Experience As The Software Industry Has Evolved

I would like to share some of my experiences as a woman through the different phases of the software industry. Some of the highlights and my attempts to implement change that I would talk about would come from my experiences in the following: • Bell Labs during the early days of Unix • At&T during Divestiture • Silicon Valley (interesting anytime) • Starting InfoShark and getting venture capital • Teaching High School Math with On-line Learning • Working at SJ Technologies with John Willis on DevOps Services

Along the way, I was able to implement automated technology in a large organization at AT&T. Since this required organizational change I had to come up with what where some revolutionary ideas at the time. One of those ideas was developing a team involving all the stakeholders such as end users. I wrote a book about this experience, Agents of Change: Managing the Introduction of Automated Tools. I would like to end with a quote from Agents of Change: “Another group you should seriously consider including on the team is operations. For some reason, this group is usually ignored…”

I would be honored to share my experiences with the DevOps community.

Barbara Bouldin

I have been in the software industry for over 35 years and have had the privilege of experiencing the software industry as it grew. My career began as a software engineer at Bell Labs in the early days of Unix and at AT&T during divesture. I also worked in the Silicon Valley and started my own company, InfoShark. I then took a sabbatical and taught High School Math where I was involved with on-line learning. My daughter, Karen Lawton, who is CEO of SJ Technologies, recruited me back into software business. Currently I am working in the DevOps world with John Willis.

While at AT&T I introduced automated tools to a large organization which required an organizational change. I wrote a book about this experience: Agents of Change: Managing the Introduction of Automated Tools

  • Bouldin: AT&T story: @bbouldin711:
  • @bbouldin711: “I’m trying to get promoted; only the males are getting promoted; but introduced tools to automate software dev”
  • @bbouldin711: “Back in the 1980s at AT&T, tech debt really piling up; ended up writing a book ‘Agents of Change: Manging Intro Of Automated Tools”
  • @bbouldin711: “BTW, even back in 1980s, there was a group at AT&T that no one wanted to talk to. It was... Ops...” (ha!)
  • @bbouldin711 telling story of watching men get promoted around her for years in 1980s at ATT;
  • @bbouldin711: ‘..in 1980s, district mgr asked me “Are u going to walk around here w/bright red lipstick with no bra on?” Left ATT after
  • @bbouldin711: “Joined Silicon Valley company on business side, worked with Intel to take down Microsoft; Met Michael Dell
  • @bbouldin711: “Our founder had quirks;
  • @bbouldin711: “On acquisition side, I was making them millions; I should be a director or VP
  • @bbouldin711: “In 90s, had dinner mtg w/vendor; I thought it was biz mtg, he thought it was a date.” “Does this ever work?” “Yes, 2/5 times”
  • @bbouldin711: “I hear many dark stories of how Silicon Valley treats women; I’ve had similar experiences.”
  • @bbouldin711: “I decided that the only way I could advance and get what I deserved was to start my own company. Moved from Silicon Valley to DC
  • Really enjoying story of @bbouldin711 journey being a technology pioneer over decades (and from woman perspective)
  • @bbouldin711: “Has anything changed? Are women dealing w/same crap I dealt with? # of women hasn’t changed enough. I want to know. Contact me
  • Some info on @bbouldin711: https://www.devopsdays.org/events/2017-detroit/program/one-womans-experience/
  • @RealGeneKim: RT @ChrisShort: WiT: @bbouldin711 wants to hear your stories. Please share w/her (& your peers) #devopsdays cc… https://t.co/fbiRZsBm0W


  • create send your slides for Mike Rother
  • OMG. This is awesome! TweetScriber survived the wifi-proxy cutting out, and making me log back in!
  • Idea: I think the reason that some markdown isn’t being rendered correctly is because of things like open quotes; not closed in the same line...