by Gene Kim on
2017/03/08: ServiceNow seminar
2017/03/08: ServiceNow seminar
@ericledyard: "Story: back when 2TB Hitachi SAN cost $4MM, one dev team filled it up
@ericledyard: "after decades in Ops, I switched to Dev so I could add to top-line revenue, instead of just reducing OpEx
@ericledyard: "at lg bank, mgmt constantly showed me WealthFront page: '4 hrs since last release'; ours? 248 days; our butts kicked
248 days: that's nine months!
@ericledyard: "we're paying some of these people nearly $1MM; 30d taking compliance training, then waiting for Dev and IDE environment!
@ericledyard: "When I heard my job was to reduce code deploy lead times from 248 days to anything better, I thought 'Easy! I'm getting my bonuses!'
@ericledyard: "our goal at bank: UX, version ctrl everything; cohesive teams; automate everything, test early/often, cont imp
Ha! @ericledyard: "Vendor lock-in?" "Yes, we want to hire 4 devs to build custom sw for us, and become totally dependent on them"
Ha! #devops @ericledyard: "Our Java platform had 18 technologies jammed into it; .NET platform had 16 technologies; almost no room for app!
Ha! #devops @ericledyard: "...and then I ran into security/audit, release mgmt, GRC & chg mgmt. Presented my vision, activated antibodies
@ericledyard: "by presenting my vision, I talked about virus I was about to unleash: activated entire antibodies across entire org. Was so painful
@ericlanyard: "every dept arrayed against me, every grudge over decades
@ericlanyard: "I'll deploy so fast, your head will spin so fast, it'll fly right off" Release mgmt: "nope, we've always deployed twice yearly
@ericlanyard: "It was sad: b/c release mgmt, business just gave up on competing w/WealthFront; back to annual planning & guessing
@ericlanyard describing dynamics of middle-management empire building, resisting change, annual culling/stack-rank meetings to eject rebels
@ericlanyard: "We knew that we could hit $50MM cost reduction target by getting rid of 2/3 of architects
@ericledyard: "F.A.I.L. = First Attempt In Learning"
@RealGeneKim: So awesome: @ericledyard: showing slide on “when life was great” to “when we knew our runway was almost out” #devops https://t.co/WTpask8Z6O
Haha! @ericledyard: "I learned this from McKinsey: POOMA = 'pulled out of my a__'"
Ha. @ericledyard: "As a former architect, I've been known to show up w/Visio diagrams and disappear for a year..."
@ericledyard: "Nicholas Carr: to build horseshoes in 1890, first hire was CPO: Chief Power Officer. No electricity infrastructure
@ericledyard: "Although I've reduce millions of $$$ OpEx & CapEx, I've failed to create business differentiator; that's when I moved to Dev."
@ericledyard: "At bank, we hired best devs w/huge signing bonuses; they often quit; why? 8-10 wk lead times to get dev envs & IDE
@ericledyard: "I'm telling wife how big my bonus is going to be; 284 day lead time. It'll be easy. as fat kid, it's like being able to walk over the bar without trying
@ericledyard: "We had 1500 architects; 30,000 developers; our plan was to cull the architects; 150 devs at a time, took 8 weeks... At 12 training events per year, we'd never get done.
@ericledyard: "In our Java toolchain: 18 tools; .NET had 16 b/c Visual Studio so much
@ericledyard: "I had accidentally activated entire corporate immune system; they came at me like a spider monkey hopped up on Mountain Dew
get laptops self service; or integrate into their HR hiring process