Wow. #know12 now largest ITSM conference. RT @royillsley: Over 2000 people in New Orleans waiting for keynote #ovumit
Holy cow: Incredible growth here at ServiceNow: Revenue: FY06: $0.1M; FY10: $43M; FY11: $93M (just filed S1)
“@PeterKretzman: #know12 IT as the new manufacturing: moving info much harder than the physical equivalent”
“@rian07: RT @CharlesTBetz:ERP for IT never went away. It's only been gestating. #know12#StreamBoard”
ServiceNow roadmap for IT: "incident -> ITSM -> Shared Services -> Line of Business"
(I love theory/practice of shared svcs, but I keep thinking of the movie Brazil & the rogue air conditioning repairman :)
“@CharlesTBetz: We hear that IT must learn from business. But IT-led capabilities in svc request, workflow, and project are transforming business. #know12”
end Fred Snoot
David Smoley, Flextronics, CIO
"Spend most of my working life in China and Brazil"
Smoley: "I remember fondly the old days when I didn't open have to open laptop before shower"
Smoley: "I now look for our company on Twitter before scanning front page of the NYTimes"
Smoley: "Quoting Geoffrey More: 'What is transpiring is momentous; planet is wiring itself a new nervous system'"
Smoley: "Old world: you got the best tech was at work; new world: my kids have better gear than I get from work"
Smoley: "The freemium model for cloud IT svcs shows how far we've come since mainframe/minis and PCs" [high capital vs. free]
Smoley: "My prediction: the iPhone, et al, won't be around in 5 years: hardware refreshes no longer once every 5 yrs"
Smoley: "Some things you learn, some you recruit"
Smoley: "Back when I was doing CICS programming, COTS became compelling; now I think it's changing: easier/better to do inhouse"
“@bknipfer: #know12 Old: Select & commit. New: Speed date & Las Vegas wedding w/ TIPA map of need to capability. http://t.co/W0aBuIBz”
I love the Smoley characterization of in-house app dev: "before it was rogue; now it's vogue"
Smoley: "Annual strategy sessions for IT nearing absurd; six months into the planning cycle, it's already obsolete?"
Smoley: "The answer to every IT question is no longer 'SAP.'" Haha.
(I thought I misheard this before. Breathtaking!) Smoley: "50% of all capital investment in US is spent on IT."
I know that 80% of all capital projects involve IT; but wow, 50% of capital $$ is on IT?! Yield is so low due to #itfail
Smoley: "CIOs bragging abt size of their budgets causes bad dysfunctions: $$ numbers are too big, at expense of earnings"
Smoley: "2009: had 3 help desks, acquired largest competitor, which doubled our company size
“@PeterKretzman: #know12 Experiment: make it OK to fail. Learn from failure. This is counter to trad IT ethic of "everything on time & in budget"”
@MacantaConsult: RT “@RogertheITSMGuy: Trust me @aprillallen, we will handle calling your presentation awesome. #onesmartbird#know12” Amen to that!
@camds: RT @RogertheITSMGuy: @aprillallen Move beyond categories to tagging for knowledge mgmt. Custom field in SN to capture. Great idea!
@rfbanot: RT @RogertheITSMGuy: @aprillallen "Every funny IT story could have been fixed by an adequate knowledge base" GUILTY!
@thisismichaelb: Presentations are live at http://t.co/guSk2ydY . Thanks for the quick response, @servicenow .
@JenaeGarrett: RT @jarodgreene: Everyone was wrong. They said @fred_luddy would build the biz app in 11 minutes. He did it in 6. #thatsgangster#Know12
@adamjwray: RT @PeterKretzman: #know12 Here's the "Do You Know" video referenced by Brian Lillie: http://t.co/ddF3bnGu@db2fred: RT @glennodonnell: "We used to call them files, now we call them NoSQL databases" @fred_luddy#Know12 LOL
@DortchOnIT: Brian Lillie, CIO of Equinix: IT must move from systems of record to systems of engagement
Mickey Cote, IT Manager, LL Bean
Cote: "10 year old Service Center implementation; haven't upgraded; can't even patch it anymore"
Cote: "Peak season in retail in Nov; May: need contract in July: need to implement: incident, problem, chg"
Cote: "Used agile process"
Cote: "Culture is collective behavior of people; formed by org values, visions, norms; includes beliefs and habits"
Cote: "Includes patterns of behaviors and assumptions"
Cote: "Culture patterns: Cultivation, Collaboration, Control, or Competence"
Cote: "Collaboration culture: adaptive, can do, diversity, people driven"